Most Common Questions for Huawei Mobile

1. Q: How to set the silent model when taking photos?
A: Enter the Camera, and then choose the Menu on the upper left, you will enter into the setting options, choose the Silent Button, then you will make it.

2. Q: The Internet is very slow when using one of the SIM cards on a dual SIM phone
A: Dual card phones allow two SIM cards to be used in parallel. Often, the main card slot supports 3G SIM cards (4G on some phones) and the secondary slot supports 2G cards. Some phones now support dual 4G or 3G SIM cards.
If a 3G or 4G SIM card is used in the main card slot and a 2G card is used in the secondary slot, the Internet on the main SIM card will be noticeably faster as it uses 3G or 4G, both of which are faster than 2G.
If Internet access is slow when using a 3G or 4G SIM card, please verify that your phone has a strong enough signal.



3. Q: The call volume is very low or there is noise
A: You can turn up the call volume during a call using the volume up button.
Please make calls in an area with strong network signal or low noise levels.
Aligning the receiver with your ear can help to increase the call volume.Please do not cover the microphone (normally on the bottom of the phone) with your fingers or other objects. The sound source should not be too far from the microphone.
Please use the Huawei headset included when making calls. Other headsets may be incompatible with the phone.
If you still cannot solve the problem, restart your phone or restore the phone to factory settings after backing up important data. If the problem still persists after restarting your phone or restoring the phone to factory settings, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.
Huawei will release the latest software versions on its official website. In order to enjoy the best possible user experience, please visit the Huawei Downloads Page and find the appropriate download for your model. Alternatively, you can update to the latest software version via an over-the-air update.

4. Q: There is no sound when viewing online videos
A: Check if the phone's multimedia volume is set to mute. You can increase the video playback volume by pressing the volume up button when viewing a video.
Check if the video playback client is set to mute. If so, disable the mute setting.
Reinstall the video playback client.
Try to play the video on another phone to see if there is a problem with the video file.
Play another video file to see if there is a problem with the video player.
Try again after restarting your phone.
If the problem persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

5. Q: How do I remove the camera button at the bottom-right of the lock screen?
A: The camera button at the bottom-right of the lock screen is a convenient feature of the EMUI system that allows users to launch the camera quickly. If you do not require this feature, you can remove it using one of the following methods:
Change the theme
Go to Themes and then select a theme that does not contain a camera button on the bottom-right of the lock screen.
Change the unlock method
Enter Themes, select Customize > Screen lock style and then swipe to the left or right to select a style that does not contain a camera button.
* This solution is only applicable to EMUI 2.0 or above.

6. Q: The phone does not charge when connected to a computer
A: The computer's USB port may not provide sufficient current.
If the phone is connected to a desktop computer, you are recommended to connect the data cable to a USB port on the back of the desktop unit.
If the phone is connected to a laptop, please connect the phone directly to one of the computer's USB ports; external USB ports may not provide sufficient current.
If the phone is still not charging, you are recommended to charge the phone via the mains using the battery charger.

7. Q: The battery does not charge properly
A: If the battery is completely discharged, connect the battery charger and wait for 5 minutes then check to see whether it is charging properly.
Use the included charger to charge the battery. If you are still unable to charge the battery when using the charger provided, remove and reinsert the USB cable, change the extension socket or restart the phone.
The phone might not charge if it overheats.
Huawei phones feature a special heat-protective design. The charging process will stop when the phone overheats.
It is not recommended to play games, watch videos, browse the Internet or use other similar power-intensive functions when the battery is charging.
When using a portable battery charger, ensure that the output current is suitable for your phone. For example: The current provided by the charger included is 1 A. If the portable charger provides a current greater than or less than 1 A, this may result in the battery failing to charge. If you are still unable to charge the battery, use the data cable provided to connect to the portable charger.
If the problem persists, please contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

Source: Huawei Mobile