1. Q: How do I restore factory settings?
A: If you wish to restore factory settings, please back up all important data stored on your phone, such as contacts, messages, system settings and any apps you installed. Next, proceed according to the following steps:
Go to Settings and select Backup & reset > Factory data rest > Reset phone > Reset phone. Your phone will automatically restart and settings will be restored to the factory default.
2. Q: How do I format the microSD card?
A: Go to Settings, select Storage and then choose My SD card > Erase SD card. All data on the microSD card will be erased once you confirm this operation.
